FAQ

Welcome to Hockey Unhinged! We’re crazy about hockey and even crazier about bringing you the best gear and merch! Check out our FAQ to get all your burning questions answered, fast and fun!

General Questions

  • Q: How do I create an account? A: Easy peasy! Just click on the "Sign Up" button on our homepage, fill out the info, and boom—you’re part of the Hockey Unhinged squad!
  • Q: How do I track my order? A: Stay in the loop! Log into your account, head to the "Order History" section, and follow the tracking link. Your gear is almost there!
  • Q: What payment methods do you accept? A: We keep it simple! Visa, MasterCard, American Express, and PayPal are all good to go. Pick your fave at checkout.

Product Questions

  • Q: Do you have any Sizing Guidelines for apparel? A: Indeed we do! Visit our Sizing & Fit Guide for important sizing and cotton garment care.
  • Q: Do you offer international shipping? A: You bet we do! Hockey knows no borders. Shipping rates and times vary, but we’ll get your gear to you wherever you are.
  • Q: Can I change my order after it's been placed? A: Sorry, once you hit that order button, it’s game on! Double-check your cart before you complete your purchase.
  • Q: What is your return policy? A: Check out our "Returns" page for the full scoop on how to get a refund if you’re not 100% happy with your purchase.

Shipping and International Shipping

  • Q: What are your shipping rates? A: Rates depend on where you’re at and what you’re ordering. You’ll see the exact cost at checkout—no surprises here!
  • Q: How long does shipping take? A: Not long! Domestic orders typically take 3-7 business days, while international orders might need 7-21 business days to hit your doorstep.
  • Q: Do you ship internationally? A: Absolutely! We ship to tons of countries. Check our Shipping Policy page for all the details.

Refund Policy

  • Q: How do I request a refund? A: Hit us up at [Your Contact Information] within [X] days of getting your gear. Include your order number and what’s up.
  • Q: What items are eligible for a refund? A: If your gear is defective, damaged, doesn't match the description, or didn't arrive, we’ve got your back.
  • Q: How long does it take to process a refund? A: Once approved, we’ll process your refund and you’ll see that credit in your account within [X] business days.

Subscriber Member

  • Q: What benefits do Subscriber Members receive? A: Tons! Exclusive discounts, early access to new drops and sales, members-only content, and birthday rewards—score!
  • Q: How do I join the Subscriber Member program? A: It’s a no-brainer! Just provide your email address on the Home Page Easy as a breakaway goal!
  • Q: How do I upgrade my membership? A: Log in, hit "Upgrade," and choose the tier that suits your hockey-loving needs. Welcome to the elite club!

Ordering and Returns

  • Q: How do I place an order? A: Add your faves to the cart, go to checkout, and follow the prompts. Easy play!
  • Q: Can I return a custom-made or personalized item? A: Custom and personalized items are final sale unless defective or damaged. Double-check before you order!
  • Q: Who pays for return shipping? A: If the product’s defective or damaged, we got it covered. Otherwise, return shipping’s on you.

Last Updated: [December 2025]