Refund policy

Welcome to Hockey Unhinged! We strive to ensure that you are completely satisfied with your purchase. If you are not, please read our refund policy below.

Eligibility for Refund

You are eligible for a refund if:

• The product is defective or damaged.
• The product does not match the description provided.
• The product was not delivered.

How to Request a Refund

To request a refund, please contact us at [Your Contact Information] within 3 days of receiving your order. Include your order number and a description of the issue.

Refund Process

Once we receive your request, we will review it and notify you via email within 3 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.

Exclusions

Please note that the following items are not eligible for a refund:

• Custom-made or personalized items.
• Items marked as "final sale" or "non-returnable."
• Items returned more than 14 days after delivery.

Return Shipping

You are responsible for return shipping costs unless the product is defective or damaged. In such cases, we will provide a prepaid return label.

Contact Us

If you have any questions or need assistance with the refund process, please contact us at returns@hockeyunhinged.ca